SHIPPING POLICY

Delivery times

All orders are processed within 1-2 business days of receiving the order, provided that we receive due payment, clearance and have stock availability. We operate Monday to Friday with the exception of Lithuanian public holidays.

An order confirmation will be sent by email when your order is placed. If you have not received this confirmation within 24 hours please contact us at info@thunderlings.com.

Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect your package.

Shipping costs

Shipping costs will be calculated, added to your order and displayed at checkout.

Countries we ship to

We ship to most of the world; prices vary according to region. We ship with UPS standard.

Lithuanian Orders

Lithuanian orders will be delivered within 5 business days, with the exception of sale and Christmas periods. A text notification will be sent to your cell phone when your package is ready to be collected (provided you filled in your correct phone number when ordering).

International Orders

Orders will be delivered in 5 -30 business days, depending on region. With the exception of sale and Christmas periods when it may take longer. You will receive an email confirming that your package has been shipped. You may contact us for your individual tracking number.

Unfortunately we cannot be held responsible for any delays caused by customs clearance for international orders.

We are a small independent business, so please note that delivery times should be used as an estimated guide and begin from the date of dispatch.

Customs delays

Unfortunately we cannot be held responsible for any delays caused by customs clearance for international orders.

Overseas Customers, Taxes and Duties

Please note that customers outside of the EU will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. As the importer, you are responsible for all import duties, customs, local sales taxes and handling fees. Payment of these may be necessary to release your order from customs on arrival.

Any deliveries refused due to non payment of fees, will be destroyed by the courier and therefore will not be eligible for refund. If the importer wishes to return the parcel back to us, this can be arranged and any return fees such as return shipping, government charges and handling fees will be deducted from your refund.

If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

We charge you for your order in Euro. The actual price charged to overseas customers will be subject to the exchange rate applied by your credit or debit card company.

Late delivery

If your order has not been delivered within a week after the stated delivery time, please contact us at info@thunderlings.com. This may mean that there is an issue with your order, please contact us to avoid further delays.

Unclaimed Packages

If an order is declined, not picked up or not acknowledged within the designated time period and this results in the order being sent back to our warehouse, Thunderlings will refund the order minus the shipping and handling fees.

Goods Damaged in Transit

Thunderlings ensures all packages sent out are quality-checked and damage free when leaving our warehouse. Any damage occurred in transit that is visible before the package has been opened should be reported to us at info@thunderlings.com immediately.

RETURN & EXCHANGE POLICY

Order change, cancellation and returns

We hope you will love everything you have ordered from us, but if something isn’t quite right, we have a 14 day returns policy from the day you receive your order.

Unfortunately it is not possible to cancel an already submitted order. If you want to cancel your order, you can file a return or refuse to accept delivery - your order will be returned to sender. Once returned to us, we will process it and issue a refund (minus shipping and handling fees).

Returns

If, for any reason you wish, or need, to return your purchase from Thunderlings.com, you can easily do so within 14 days of delivery.

If your item has incurred damage during delivery, has missing parts or you have received an incorrect item, please contact us by email at www.thunderlings.com for assistance.

Thunderlings should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 14 days after delivery in order to process a refund.

You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

Any deliveries refused due to non payment of fees, will be destroyed by the courier and therefore will not be eligible for refund.

Any return fees such as return shipping, government charges and handling fees will be deducted from your refund.

If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

Exchanges

Currently we are not able to offer exchange of items. Should you be interested in a different product, style or size please return your item/s to us and place a new order.

Which Items Can be Returned?

We can only accept returns of merchandise purchased from our website.

All returned items must be:

In original condition
In the original packaging and with all original labels intact
Including all parts, accessories, manuals etc.

Which Returns Cannot be Refunded?

Unfortunately, items with missing components, parts, original box, packaging material, contents, accessories and/or manuals cannot be refunded.

Items returned after 15 days of received delivery will not be refunded.

Important information regarding your return

When shopping online, please be conscious of your consumption. Processing returns has an environmental impact and Thunderlings consider free returns to be an unsustainable cost. Therefore, return-shipping is at your own expense. This is our way to try and contribute to limiting direct climate effect.

Return address: Thunderlings, Užupio 3-14, LT-01200, Vilnius, Lithuania.

Please put the original shipping form inside the parcel. Should you not do this, we might not be able to trace who has returned the item and might not be able to correctly issue a refund. Therefore it is vital that you add the original shipping form to the return parcel.

We recommend using a traceable shipping option.

Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of the postage.

Please do not hesitate to contact us if you have any questions.